Frequently asked questions
What is actually written on the taweez?
Qur’anic verse, the names of Allah and du‘a, written out by hand in the traditional way for the purpose you have chosen, and carrying the name on your order. Every one is prepared individually, by hand, for the person it is meant for.
What details do you need from me?
The name of the person it is for and their mother’s name, as is customary. If the taweez is for a home, shop or office, we ask for the address of the premises instead. You give these when you add each taweez to your basket, so one order can cover several people.
What if I do not know the mother’s name?
You can still order. The mother’s name is customary rather than essential — give the full name of the person and leave the second field blank, and the taweez is written from that.
Can I order one for somebody else?
Yes, and most orders are. Give their name in the details for that taweez and your own name and address at checkout. The person it is written for does not need to place the order themselves.
Can anyone use it, or does it depend on background?
Anyone can order. Men and women, any age, anywhere in the world — the taweez is written for the name and the need you give us.
How long does it take to reach me?
Written by hand within 24 hours and posted as soon as it is finished. How long it then takes depends on where in the world you are — you are emailed when it is written, and again with a tracking reference when it is posted.
How long should it be kept?
Traditionally it is kept continuously from the day it arrives — worn, carried or kept in the building, depending on what it was written for. There is no point at which it needs replacing, and there is nothing to renew.
Can I wear it in the shower, or while sleeping?
The locket is waterproof, so washing and rain do not damage it, and most people keep it on overnight. Many prefer to remove it before the bathroom out of respect. Either way, do not open the fold or unwrap the paper inside.
Do you send a photograph or a copy by email?
No. A taweez is a written thing, not a file — what you receive is the paper itself, written by hand and sealed in its locket. Nothing is emailed in its place.
Is the packaging discreet?
Yes. It is posted in plain, unmarked packaging with nothing on the outside to say what is inside or who it came from.
Where do you deliver, and what does posting cost?
Anywhere in the world, and posting is free — there is nothing to add at checkout and no minimum order to reach. Every order is tracked, and the reference is emailed to you when it is dispatched.
How do I pay?
Card, through our payment provider, on a secure page hosted by them. Your card details never reach this website.
Can I order several at once?
Yes. Add as many as you need to the basket — each is written separately for the name given with it, so one order can cover a whole family. Posting is free however many you order.
Can I cancel or get a refund?
No — all sales are final. Each taweez is written by hand for the name you give, so it cannot be resold or returned, and the work starts as soon as the order arrives. Please check the names and the address before you pay. If we make the mistake, or the post loses it, we write and send another at no cost.
Will my name be published anywhere?
No. The names you give are used to write your taweez and for nothing else. They are never published on the site, never sold, and are not sent to the payment provider.
Still unsure which taweez fits? Message us before you order.